You’ll notice the difference at our communities the first time you see folks having fun. Starting with the fact that folks are actually having fun. Because, while other companies were making senior living gracious, comfortable, and boring. We were giving it a Twist. We were making it a blast.
From the very beginning, we’ve developed communities that look, act, and feel more like resorts and cruise ships. Not retirement communities. Can you believe it? Back then, no one thought seniors wanted to have fun. Our response? You guys are all wacko. Okay, we didn’t actually say that. But we thought it. And that’s why we pioneered true restaurant dining. And a senior travel service. And a senior exercise and wellness program. And a concierge service. And on and on and on.
But, want to know a little secret? The source of our true magic? It’s in our hiring. Our training. And our culture. Yessiree, that’s at the core of our success. Take a close look and you will find that many of our employees come from the hospitality industry—resorts, hotels, restaurants, travel agencies, tour companies, and gyms. Those folks already know how to give customers the proper five-star treatment. We simply take them through our comprehensive 180 Degrees Training Program and a very different “retirement community” employee emerges. What kind of retirement community employee, exactly? A customer service superhero, that’s who.
To see all this for yourself, we suggest you take a tour of one of our communities. They’re easy to find. They’re 180 degrees from any other retirement community you could ever imagine.
From the very beginning, we’ve developed communities that look, act, and feel more like resorts and cruise ships. Not retirement communities. Can you believe it? Back then, no one thought seniors wanted to have fun. Our response? You guys are all wacko. Okay, we didn’t actually say that. But we thought it. And that’s why we pioneered true restaurant dining. And a senior travel service. And a senior exercise and wellness program. And a concierge service. And on and on and on.
But, want to know a little secret? The source of our true magic? It’s in our hiring. Our training. And our culture. Yessiree, that’s at the core of our success. Take a close look and you will find that many of our employees come from the hospitality industry—resorts, hotels, restaurants, travel agencies, tour companies, and gyms. Those folks already know how to give customers the proper five-star treatment. We simply take them through our comprehensive 180 Degrees Training Program and a very different “retirement community” employee emerges. What kind of retirement community employee, exactly? A customer service superhero, that’s who.
To see all this for yourself, we suggest you take a tour of one of our communities. They’re easy to find. They’re 180 degrees from any other retirement community you could ever imagine.
